Independent Complaints Advocacy

Independent Complaints Advocacy

Independent Complaints Advocacy (ICA)

What is Independent Complaints Advocacy?

ICA is a free, independent and confidential service for people who want to make a complaint about any part of their NHS treatment or care in line with the NHS Complaints Regulations 2009.

Advocates can support and guide through the NHS complaints process by providing information about options and rights in connection with NHS funded care and treatment.

When can I get an Independent Complaints Advocate?

The ICA Service can support adults, young people and children living in Manchester wishing to make a complaint to the NHS.

If you live outside Manchester and need support to make a complaint, please go to Greater Manchester NHS Complaints Advocacy Providers

An ICA Advocate can provide support and guidance at any stage of the NHS complaints procedure.

What will an Independent Complaints Advocate do?

  • Give you information about how to make a complaint
  • Explain the NHS Complaints procedure, letting you know your rights and options
  • Provide support and guidance with writing letters of complaint
  • Help you to prepare for and support you to attend Local Resolution Meetings
  • Put you in touch with other people or organisations who can help.

How do I get an Independent Complaints Advocate?

You can refer yourself to the ICA service using your preferred method of contact.


Telephone: 0161 214 3904

Post: ICA, Manchester Advocacy Hub, The Gaddum Centre, Gaddum House, 6 Great Jackson Street, Manchester, M15 4AX

Referral forms are available below and should be securely emailed using password protection or via Egress to

Self Referral Form – IHCA Self Referral Form
Referral Form for Professionals – IHCA referral form for professionals

Further Information

For more detailed information on the ICA Service and on how to make a complaint to the NHS, please download our Self Help Information Pack

For legal advice around NHS care and treatment – Action Against Medical Accidents (AVMA)

What is Advocacy?
Advocacy is taking action to help people say what they want, secure their rights, represent their interests and obtain services they need. Advocates work in partnership with the people they support and take their side. Advocacy promotes social inclusion, equality and social justice.